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Commuter and Visitor Service Support


If you are having trouble linking to the U-Pass or FaSt Pass programs, or have questions about purchasing the faculty/staff FaSt pass, please email or call (858) 534-4223.

For technical support issues, please contact the PRONTO Support Center at (619) 595-5636 or

Citations and Appeals

Pay or Appeal Citations

If you receive a parking ticket, you have 21 calendar days from the issue date to pay the penalty or submit a written appeal to the Office of Citation Appeals Administration (CVC 40215(a)). An appeal that is postmarked on the 21st day is acceptable.

  • After 21 days — The citation is delinquent, the penalty doubles and you lose your right to appeal.
  • After 35 days — The Department of Motor Vehicles (DMV) places a hold on the vehicle registration and adds $20 to the doubled penalty.

Note: A vehicle that accumulates five or more unpaid citations is subject to immediate immobilization and can be towed at the owner’s expense.

More Information

To ask a question about your citation, email

Event Services

Special Event Parking

  • Space requests: Submit a form online.
  • Onsite assistance: (858) 822-2624
  • Billing questions:

Triton Transit

  • Call: (858) 534-7422 or (858) 336-4604 [mobile number for use during phone network outages]
  • Email:

Planning and Alternative Transportation

We welcome feedback and suggestions on pedestrian, micromobility, transit and ridesharing programs and facilities.

Motorist Assistance Program

The Motorist Assistance Program is a Parking Services program that supports drivers on UC San Diego campus locations requiring:

  • A battery jump (not available for motorcycles or hybrid/electric vehicles)
  • Low tire inflation
  • Gasoline – 1 gallon per calendar year
  • Bicycle tire inflation

This service is not available at off-campus housing or business locations.

Note: Participating motorists must sign a waiver releasing the university from any liability in the event of vehicle damage.

Call for Assistance

Campus/UC San Diego Health – La Jolla

  • 7:30 a.m. – 9 p.m. weekdays and 8:30 a.m. – 4:30 p.m. weekends: (858) 534-8108

UC San Diego Health – Hillcrest

  • 7:30 a.m. – 9 p.m. weekdays and 8:30 a.m. – 4:30 p.m. weekends: (858) 534-8108
  • All other times: (619) 543-3762