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Department Overview

Transportation Services (TS) significantly affects the student, public/patient and employee experience at all UC San Diego locations, including Main Campus, Scripps Institution of Oceanography, Hillcrest Health Campus, La Jolla Health Campus, UC San Diego Health East Campus (Alvarado Medical Center), Tri-City Medical Center Campus, and Rancho Bernardo medical complex, UC San Diego's downtown presence at Park & Market, clinic locations across the UC San Diego Health portfolio, and campus real estate holdings and expansion initiatives, including Morena Boulevard and the nascent South County presence. The department is a critical partner in planning and delivering the physical transformation of the campus in addition to its essential role in planning and delivering a wide range of context-specific and audience-specific mobility solutions that support the Campus Activation initiative, Destination Campus vision and daily university operations. In addition to these roles, TS departments have research collaborations across multiple units and provide a living laboratory for energy, public policy, engineering, business and economics, urban planning and design, and psychology/behavioral research.

Transportation Services is comprised of multiple self-sustaining (both auxiliary and recharge) departments in which all costs (capital and operating) must be supported by revenue from department operations. For these auxiliary and recharge units, service, efficiency and financial stewardship are central to our identity and Shingo Lean methods are a significant part of our culture and business processes. As a major organizational unit under Operations Management and Capital Programs, TS is committed to OMCP's "Five Cs.”

Transportation Services employs approximately 80 career staff and 200 student staff. TS budgets total ~$60 million annually and assets under management exceed $500 million.

Leadership

Senior Leadership

Jonny Mason, Director, Fleet and Carsharing Services, (858) 822-4443

Jose Perez, Director, Transit Services, (858) 534-7422

Jennifer Rodgers, Director, Parking and Commuter Services, (858) 534-4223

Parking Sales and Service

Brie Graham, Manager, (858) 534-4223

Parking Field Operations

Jim Gunn, Manager, (858) 822-7809

Triton Transit Operations

Nic Tite, Manager, (858) 822-2266

Standard Work for Everyone

  1. Please update Act consistently with the UC San Diego's Principles of Community.
  2. Help both colleagues and customers succeed, stepping outside of designated roles as necessary.
  3. Communicate in a timely, clear and empathetic manner.
  4. Act with integrity; treat all colleagues and customers with respect.
  5. Address conflict quickly and professionally.
  6. Ask for and accept help when needed.
  7. Demonstrate ownership of actions and work.
  8. Support the personal, professional and psychological safety of both colleagues and customers.
  9. Maintain positive thinking and a solution orientation.
  10. Actively participate in continuous improvement efforts.
  11. Recognize and appreciate colleague contributions .
  12. Collaborate effectively and enthusiastically with internal and external partners.

Standard Work for Leaders

This standard work is specific to leaders and additive to the Standard Work for Everyone.

  1. Create a great working and learning environment that promotes colleagues’ success and job satisfaction.
  2. Champion continuous improvement and innovation that responds to customer and university needs.
  3. Model and facilitate a collaborative approach to achieving team, unit and university goals.
  4. Communicate clearly about work expectations and how our teams' work supports the UC San Diego and unit missions.
  5. Encourage and support colleagues in pursuit of professional development, learning opportunities and training.
  6. Empower colleagues to independently improve their work processes to improve safety, efficiency, resilience, and customer experience.
  7. Take personal ownership of organizational gaps and celebrate colleague and team successes.
  8. Provide thoughtful stewardship of unit resources.
  9. Ensure organizational resilience.

The 5 Cs – Our Commitments

  1. Customer Service
  2. Collaboration
  3. Communication
  4. Continuous Improvement
  5. Cost-Efficiency

Mission

Transportation Services provides the UC San Diego community and campus guests with safe, reliable, flexible and sustainable transportation solutions that help them access the promise of UC San Diego’s education, research, patient care and public service missions.

Vision

In Transportation Services, we believe that physical mobility is a basic human need and that by improving physical mobility, we can transform lives. We embrace the vision of UC San Diego as destination public university and by helping the public connect to the programs and promise of UC San Diego, we will enable social and economic mobility.

Customer Promise

Our offerings will reflect the diversity of our customers and their needs. We will provide our customers with meaningful transportation choices and the information necessary to make the best choices for their unique situations.

Values

Every aspect of Transportation Services’ work is informed by UC San Diego’s values. As a financially self-sustaining unit, we are uniquely invested in the culture of service, collaboration and innovation that they articulate.