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Department Overview

Transportation Services (TS) significantly affects the student, public/patient and employee experience at all UC San Diego locations, including Main Campus, Scripps Institution of Oceanography, Hillcrest Health Campus and La Jolla Health Campus. TS provides support for the UC San Diego Health East Campus (formerly Alvarado Medical Center), Rancho Bernardo medical complex, Joint Powers Authority with the Palomar Health District and clinic locations across the UC San Diego Health portfolio. Additional support is provided for UC San Diego's downtown presence at Park & Market and campus real estate holdings and expansion initiatives, including Morena Boulevard and the nascent South County presence.

Transportation Services is a critical partner in the physical transformation of the campus and plays an essential role in the Campus Activation initiative, Destination Campus vision and daily university operations for which it plans and delivers a wide range of context-specific and audience-specific mobility solutions. In addition to their operational and consultative responsibilities, TS departments have research collaborations across multiple units and provide a living laboratory for energy, public policy, engineering, business and economics, urban planning and design, and psychology/behavioral research.

Transportation Services is comprised of multiple self-sustaining (both auxiliary and recharge) departments in which all costs (capital and operating) must be supported by revenue from department operations. For these auxiliary and recharge units, service, efficiency and financial stewardship are central to our identity and Shingo Lean methods are a significant part of our culture and business processes.

Transportation Services employs approximately 80 career staff and 300 student staff. TS budgets total ~$70 million annually and assets under management exceed $500 million.

Leadership

Senior Leadership

Jonny Mason, Director, Fleet and Carsharing Services, (858) 822-4443

Jose Perez, Director, Transit Services, (858) 534-7422

Jennifer Rodgers, Director, Parking and Commuter Services, (858) 534-4223

Parking Sales and Service

Brie Graham, Manager, (858) 534-4223

Parking Field Operations

Jim Gunn, Manager, (858) 822-7809

Triton Transit Operations

Nic Tite, Manager, (858) 822-2266

Standard Work for Everyone

  1. Act consistently with the UC San Diego's Principles of Community.
  2. Help both colleagues and customers succeed, stepping outside of designated roles as necessary.
  3. Communicate in a timely, clear and empathetic manner.
  4. Act with integrity; treat all colleagues and customers with respect and ensure protection of their personal information.
  5. Address conflict quickly and professionally.
  6. Ask for and accept help when needed.
  7. Demonstrate ownership of actions and work.
  8. Support the personal, professional and psychological safety of both colleagues and customers.
  9. Maintain positive thinking and a solution orientation.
  10. Actively participate in continuous improvement efforts.
  11. Recognize and celebrate colleague contributions and achievements.
  12. Collaborate effectively and enthusiastically with internal and external partners.
  13. Reduce risk and preserve customer trust by immediately reporting safety, reputational, financial and operational risks to department leadership.

Standard Work for Leaders

  1. Be a mindful steward of our culture, creating a great working and learning environment that promotes colleagues’ success and job satisfaction.
  2. Champion continuous improvement and innovation that responds to customer and university needs. Embrace scientific thinking and seek perfection through trial and error.
  3. Think systemically, applying a collaborative approach to achieving team, unit and university goals.
  4. Communicate clearly about work expectations and how our teams' work supports the UC San Diego and unit missions. Ensure constancy of purpose and alignment across the system.
  5. Encourage and support colleagues in pursuit of professional development, learning opportunities, and training.
  6. Demonstrate respect for every individual by empowering colleagues to independently improve their work processes; promoting safety, efficiency, resilience, and a best-in-class customer experience.
  7. Lead with humility, taking personal ownership of organizational gaps and celebrating colleague and team successes.
  8. Provide thoughtful stewardship of unit resources, ensuring decisions are aligned for long-term sustainability and to create value for our customers.
  9. Ensure organizational resilience through attention to our processes and people.

Mission

To provide the UC San Diego community and campus guests with safe, reliable, sustainable, and customer-centered transportation solutions.

Vision

To release human potential and transform lives by providing our community easy access to education, employment, healthcare, arts and entertainment at UC San Diego.

Customer Promise

Our offerings will reflect the diversity of our customers and their needs. We will provide our customers with meaningful transportation choices and the information necessary to make the best choices for their unique situations.

Values

Every aspect of Transportation Services’ work is informed by UC San Diego’s values. As a financially self-sustaining unit, we are uniquely invested in the culture of service, collaboration and innovation that they articulate.