Triton Mobility Services – ADA

1. Contact the appropriate agency for instructions on how to validate your disabled status.
   • Faculty and staff: DisAbility Counseling and Consulting
   • Students: Office for Students with Disabilities
2. Receive your login ID via email (if approved). Triton Mobility Services communicates with customers electronically, so provide an email account that you check frequently.

Access to Triton Mobility Services is reserved for people with limited mobility. If you are not approved, alternatives include using the free campus shuttle system or parking with disabled person placards.

If your disability lasted longer than expected, contact the relevant agency above to resubmit medical documentation.

Request rides to and from class, the Office for Students with Disabilities, Student Health Services and UC San Diego Health – La Jolla. Off-campus service is not provided.

• Use the online reservation service to schedule trips a day or more in advance.
  • Reserve a single or recurring pickup time. Rides are reserved on a first-come, first-served basis, so you may have to choose a pickup time that's earlier or later than your first choice.
  • Note: Newly registered passengers are not able to use online reservations service the first day of enrollment. To schedule a pickup on the first day of enrollment, call Triton Mobility Services, (858) 822-2603, at least 40 minutes in advance.
• Same-day service is not available.

• To change a scheduled pickup, call Triton Mobility Services, (858) 822-2603, at least 30 minutes in advance.
• To cancel a ride, call Triton Mobility Services, (858) 822-2603, as early as possible, but at least 30 minutes in advance.
• If an unexpected condition will cause you to be late or miss your pickup—for example, you are unable to find parking near your scheduled stop—call Triton Mobility Services and explain. As long as the change doesn't disrupt the driver's ability to pick up the next passenger, you can arrange a different campus pickup location.

• Do not choose a wheelchair-accessible cart if you do not need one.
• If your desired pickup time is not available, you will need to choose an earlier or later time. 
• It’s your responsibility to be at your pickup location at the scheduled time. Drivers wait no longer than 5 minutes.
• Provide a cell phone number and carry it when a ride is scheduled so you can be notified of changes or delays.
• Drivers will assist you out of the vehicle. If you need assistance getting to a specific room or floor, you must make your own arrangements.
• If you miss a ride without canceling, your transportation services will be suspended until you contact Triton Mobility Services and request to be reinstated.
  • If you do not request reinstatement within a week of the missed ride, Triton Mobility Services will permanently cancel your transportation services.
  • If you miss four rides, Triton Mobility Services will permanently cancel your transportation services, unless you are reinstated by the Office for Students with Disabilities or DisAbility Counseling and Consulting (faculty and staff).
• If you forget your password, call Triton Mobility Services, (858) 822-2603, during business hours to have your password reset.