Triton U-Pass for Students

Downloading the Compass Cloud app will not give you a U-Pass.

You must follow these steps:

1. Download the Compass Cloud app on your smartphone or mobile device. (Only one device can be activated.) 
2. Create account with your @ucsd.edu email address only. Do not use alias emails, such as @eng.ucsd.edu or @rady.ucsd.edu.
3. Check “My Tickets” in the app (available within 2 hours), select “UCSD U-Pass” and “Use Ticket.” Remember, no purchase is required; U-Pass is included with student fees.

Newly enrolled fee-paying students become eligible for a quarterly U-PASS; it may take two business days for update of enrollment status in the system.

Watch the How to Use Compass Cloud video.

With U-Pass Cloud, you are required to show your current UC San Diego student photo ID card if requested by transit officials.

• Open the Compass Cloud app on your smartphone and select “My Tickets” from the menu on the left of the screen. Your pass will be displayed.
• Select UCSD U-Pass listed under “Stored Tickets.” A pop-up window will ask, “Would you like to use this ticket?” Select “Use Ticket.”
• The pass will then activate displaying the animated Trolley, buses and COASTER on screen with the expiration date at the top. Tap the back arrow at the top left of your active ticket to return to the “My Tickets” screen. Your active pass will be shown at the top of the list, under “Tickets in Use.”

• For the bus, activate your mobile pass by tapping “Use” before you board the vehicle.
• For rail (Trolley or Sprinter), activate your ticket by tapping "Use" as you get on the platform. Your ticket must be activated in all fare-required areas. Tickets activated less than two minutes prior to inspection are subject to a fare violation citation.
• Display QR code if an operator or fare inspector requests it. To activate the QR-code on your pass, tap on the small square QR-code icon in the bottom right corner of your active pass; tap again to close it. Fare inspectors may use the QR-code embedded within the pass to verify valid transit fare.

Why can’t I access my U-Pass?

Only students who receive an email confirmation from MTS/Moovel will be able to access the U-Pass ticket in the app. You must use your @ucsd.edu email address where you received the confirmation email when you create your account in the Compass Cloud app to access your U-Pass. Do not use any alias email address, e.g., @eng.ucsd.edu or @rady.ucsd.edu, to set up account.* Tickets should be available within two hours after you create your account. If you just paid fees or enrolled, it may take up to two days for you to receive the email confirmation and access to ticket after you create your  @ucsd.edu account.

*If you created your Compass Cloud app account with an alias email, do not change the email address in that account. You must create another account with the correct @ucsd.edu email address.

Why does my ticket say, "Invalid date?"

You must go to your phone app updates or to app store and click update for the Compass Cloud app. Do not delete the app from your phone or you will remove your ticket.

Why doesn’t my pass activate quickly?

Some smartphones with older operating systems do not work as fast as newer phones. If you have an older phone, give yourself plenty of time to activate the ticket before the vehicle arrives or entering the fare-required zone. Make sure you don’t have too many applications open because this can affect app performance.

What if my app is unresponsive?

Try logging out of the app and logging back in, and then try powering your phone off and then back on.

What if my phone battery is dead?

You are responsible for showing proof of valid fare to operators, fare inspectors or other authorized personnel. If your device cannot display an active pass, you will be responsible for paying the standard fare.

What if I have a new or lost phone?

You should recall your pass before resetting your phone, uninstalling the app or getting a new device. Log into your Compass Cloud account, navigate to “My Account” and then to “My Tickets” and click the "Recall my Tickets" button. Follow the instructions to recall your pass.

When you sign into your new app, you will be taken to the “My Tickets” screen if you have retrievable tickets. Then, tap the "Retrieve My Tickets" button. You can also complete this process from the "My Account" section of the app.

Who do I contact for assistance with the Compass Cloud app?

Visit MTS Customer Service or contact the Compass Service Center, (619) 595-5636.